Favorites

Mark an item as a favorite to bring it to the top of the list. Favorites are available for:

  • Contacts
  • Groups
  • Bots
  • Drip campaigns
  • Quick responses

Mark a contact or group as a favorite

  • In the left navigation, click Contacts or Groups
  • Click the heart icon next to an item to mark them as a favorite
  • When you reload the page, all favorited items will be listed first
Tip
  • You can also mark a contact as a favorite by clicking the heart icon in the contact profile sidebar anywhere in Shout

Mark a bot or drip campaign as a favorite

  • In the left navigation, click Bots or Drips
  • Click the star icon next to an individual item to mark it as a favorite
  • When you reload the page, all favorited items will be listed first
Tip
  • Favorited Drip Campaigns and Bots will also show up first in Run a Bot dropdown in a message composer

Mark a quick response as a favorite

  • In the left navigation, click Settings
  • Under Messaging click Quick Responses
  • Click the star icon next to an individual item to mark it as a favorite
  • When you reload the page, all favorited items will be listed first
  • Favorited Quick Responses will show up first in the Quick Response dropdown in a message composer
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